SUNSON · CUSTOMER CENTER
Technical support for your next production step
From enzyme selection to trial interpretation: find practical guidance, prepare the right information and connect with our technical team.
What do you need help with?
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01 · Enzyme Selection
Choose a preparation for the substrate and intended result.
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02 · Application Guidance
Fit enzyme treatment into the actual production sequence.
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03 · Dosage Guidance
Connect activity, dose basis and the trial range.
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04 · Process Optimization
Improve one defined outcome while keeping quality within limits.
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05 · Troubleshooting
Separate an observed symptom from an assumed cause.
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06 · Sample Testing
Make a sample trial useful and repeatable.
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07 · Technical Consultation
Send a brief that supports a specific technical answer.
From selection to a documented trial
01
Define
Material, process stage and desired outcome.
02
Confirm
Preparation, activity basis and current technical guidance.
03
Compare
Control, trial range and consistent measurements.
04
Review
Interpret the results before changing production.
Guidance for each stage
Enzyme Selection
Record the raw material, target conversion or functionality, and process stage. Compare the stated activity together with its assay method; a higher activity number alone does not establish a better match.
- Identify the intended use and required documentation.
- Match the product operating guidance to your pH, temperature and available time.
- Confirm the preparation and a measurable trial endpoint.
Application Guidance
Map where the enzyme contacts the material and what happens before and after treatment. Addition point, mixing, dilution and downstream processing should follow guidance for the exact preparation.
- Describe the addition sequence and mixing equipment.
- Record residence time and the process temperature profile.
- Agree how to sample and end or transfer the treatment.
Dosage Guidance
First identify whether the dose is expressed per mass of raw material, dry matter, liquid volume or another basis. Record activity units and the assay definition before using an addition calculator.
- Confirm the dose basis and preparation concentration.
- Check that activity units and methods are comparable.
- Agree a trial range with the technical team and retain an untreated control.
Check the calculation before the trial
For an agreed mass-based dose: preparation mass = substrate mass × dose fraction. Keep the units consistent; a percentage must be converted to a fraction. Activity-based dosing requires compatible activity units and the specified preparation activity.
The calculator converts an agreed dose. It does not determine a recommended dose, verify assay equivalence or validate the product for your process.
Process Optimization
Establish the current process baseline before changing treatment. Select variables such as addition point, mixing, temperature or contact time within the approved product guidance.
- Change one agreed variable at a time, or use a defined experimental design.
- Measure output quality, throughput, yield and relevant resource use.
- Repeat the comparison and assess scale-up conditions before adopting a change.
Troubleshooting
Start with when the change appeared. Check raw-material lots, formulation, equipment settings, measurement method and product storage before concluding that enzyme activity is the cause.
- Record the product and batch, storage history and addition record.
- Compare actual pH, temperature, mixing and treatment time with the baseline.
- Document the symptom, control result and any recent changes.
Sample Testing
Confirm the sample identity, available quantity and storage instructions when it arrives. Agree the test objective and comparison method before starting; receiving a sample does not establish process suitability.
- Use a labelled control and trial samples.
- Record preparation, dose basis, timing and sampling procedure.
- Share results and limitations before requesting a larger-scale evaluation.
Technical Consultation
Include the exact product where known, substrate, process conditions and acceptance criteria. Distinguish observations from assumptions so the team can identify the next evidence needed.
- State whether you need selection, dosage, troubleshooting or scale-up support.
- Include available measurements and the test method.
- Describe supply or documentation requirements relevant to the trial.
Keep the specification, sample and results connected
Before you begin
Can I use a dosage from another product?
Not without checking the preparation, activity definition and dosing basis. Ask for guidance for the exact product and process.
What if the result differs from my previous trial?
Compare raw materials, actual operating conditions, product identity, storage and test methods. Send the control and trial records to the technical team.
Does a successful sample trial confirm production-scale performance?
No. Mixing, residence time and other process conditions can change with scale. Agree a suitable validation step before changing production.
Bring your process into the conversation
Share your material, product identity, operating conditions and target result. Include the measurements you already have.